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Can’t seem to find what you are looking for? Want to re-decorate, but don’t know how or where to begin? Modnest can help!

1.  How can I be added to your email mailing list?

2.  Is ordering on-line secure?

3.  What is your privacy policy?

4.  What is your shipping costs, times and policies?

5.  What is your tax policy?

6.  How can I return or exchange merchandise?

7.  How can I check the status of an order?

8.  When will my credit card be charged?

9 .  How can I stay informed of new products and promotions?

10 .  How can I contact you?

11.  What are my payment options?
1. How can I be added to your email mailing list?

To be added to our email mailing list for updates and promotions, go to the Contact Us page by clicking here. We value your privacy and will never share your e-mail address with any third party.

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2. Is ordering on-line secure?

To guarantee that your order is secure and to protect your privacy, we employ Secure Socket Layer (SSL) utilizing 128 bit encryption. Once we receive your order, it is then decoded and processed.

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3. What is your privacy policy?

We will never share your email address or personal information with any third party. Any information we collect from you will be used either for fraud control, order verfication or internal marketing purposes only. This is our promise to you.

Any concerns regarding this policy can be sent to info@modnest.com.

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4. What is your shipping costs, times and policies?

Our goal is to ship your order as quickly as possible. Orders may be delayed because we reserve the right to verify billing and/or shipping information. To help prevent delays, please make sure we have an accurate email address to contact you, should we have any questions.

Standard shipping and handling is available within the United States only. Orders are processed Monday through Friday and not on weekends or holidays; most in-stock items are shipped within 72 hours. ALL ITEMS ARE SUBJECT TO AVAILABILITY.

S & H charges:
Free Shipping applies to orders over $30 in value. Large freight items and exchanges are excluded. Free shipping will be stated at checkout.


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5. What is your tax policy?

We do not collect sales tax on any orders, except for those originating in California.

Applicable sales taxes will be calculated during checkout.

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6. How can I return or exchange merchandise?

You may return undamaged merchandise within 30 days for an even exchange or charge credit.

Special orders are not returnable. Special orders include: custom orders, large items shipped by a freight carrier, drop ship items and imported items.

Contact us to set up a return or exchange.

Shipping charges are non-refundable and all returned items must have pre-paid shipping; COD packages will be not be accepted. Returns and exchanges will be processed upon receipt. Please allow up to 30 days for Charge Credits to appear on your billing statement.

We’re sorry, but all sale items are FINAL; no returns or exchanges.

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7. How can I check the status of an order?

Track your order by visiting our order status page. You will need to enter the username and password you selected during checkout. If you cannot remember this information, click here to retrieve it.

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8. When will my credit card be charged?

Since we don't think you should pay for your order until it is actually on its way, we will not bill you until your products, including backordered items, are actually shipped.

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9. How can I stay informed of new products and promotions?

To be added to our email mailing list for updates and promotions, go to the Contact Us page by clicking here. We value your privacy and will never share your e-mail address with any third party.

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10. How can I contact you?

Our contact information is available on the Contact Us page. Click here.

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11. What are my payment options?

We accept Visa, MasterCard, Discover and American Express for on-line purchases.

We employ SSL (Secure Socket Layer) technology to encrypt on-line orders (read FAQ #2 Is ordering on-line secure?)

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