1.
How can I be added to your email mailing list?
To receive special offers and annoucements by email, join our mailing list by submitting your email address using the form in the brown bar at the bottom of every page. We value your privacy and will never share your email
address with any third party.
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2. Is ordering online secure?
To guarantee that your order is secure and to protect your privacy,
we employ Secure Socket Layer (SSL) utilizing 128 bit encryption.
Once we receive your order, it is then decoded and processed.
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3. What is your privacy policy?
We will never share your email address or personal information
with any third party. Any information we collect from you will
be used either for fraud control, order verfication or internal
marketing purposes only. This is our promise to you.
Any concerns regarding this policy can be sent to info@modnest.com. You can read our full Privacy Policy here.
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4. What is your shipping costs, times and
policies?
Our goal is to ship your order as quickly as possible. Orders
may be delayed because we reserve the right to verify billing
and/or shipping information. To help prevent delays, please
make sure we have an accurate email address to contact you,
should we have any questions.
Standard shipping and handling is available within the United
States only. Orders are processed Monday through Friday and
not on weekends or holidays; most in-stock items are shipped
within 72 hours. ALL ITEMS ARE SUBJECT TO AVAILABILITY.
S & H charges:
Free Shipping applies to orders over $99 in value. Large freight
items and exchanges are excluded. Free shipping will be stated
at checkout.
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5. What is your tax policy?
We do not collect sales tax on any orders, except for those
originating in California.
Applicable sales taxes will be calculated during checkout.
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6. How can I return or exchange merchandise?
Defective items or items damaged during transit may be exchanged for the identical item at no cost to you. If you receive a faulty item and need to make an exchange, please call our Customer Care department within 7 days of receiving your order at 888-663-6378 to request a replacement.
All other sales are FINAL; no returns
or exchanges.
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7. How can I check the status of an order?
Track your order by visiting our order
status page. You will need to enter the username and password
you selected during checkout. If you cannot remember this information, click
here to retrieve it.
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8. How can I stay informed of new
products and promotions?
To be added to our email mailing list for updates and promotions,
join our mailing list by submitting your email address using the form in the brown bar at the bottom of every page. We value your privacy and will never share your e-mail
address with any third party.
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9. How can I contact you?
Our contact information is available on the Contact Us page. Click here.
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10. What are my payment options?
We accept Visa, MasterCard, Discover and American Express for
online purchases.
We employ SSL (Secure Socket Layer) technology to encrypt online
orders (read FAQ #2 Is ordering online secure?)
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