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Can’t seem to find what you
are looking for? Want to re-decorate, but don’t know how or
where to begin? Modnest can help! |
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1. How can I be added
to your email mailing list?
2. Is ordering on-line
secure?
3. What is your privacy
policy?
4. What is your shipping
costs, times and policies?
5. What is your tax
policy?
6. How can I return
or exchange merchandise?
7. How can I check
the status of an order?
8. When will my credit
card be charged?
9 . How can I stay
informed of new products and promotions?
10 . How can I contact
you?
11. What are my payment
options? |
1.
How can I be added to your email mailing list?
To be added to our email mailing list for updates and promotions,
go to the Contact Us page by clicking
here. We value your privacy and will never share your e-mail
address with any third party.
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2. Is ordering on-line secure?
To guarantee that your order is secure and to protect your privacy,
we employ Secure Socket Layer (SSL) utilizing 128 bit encryption.
Once we receive your order, it is then decoded and processed.
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3. What is your privacy policy?
We will never share your email address or personal information
with any third party. Any information we collect from you will
be used either for fraud control, order verfication or internal
marketing purposes only. This is our promise to you.
Any concerns regarding this policy can be sent to info@modnest.com.
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4. What is your shipping costs, times and
policies?
Our goal is to ship your order as quickly as possible. Orders
may be delayed because we reserve the right to verify billing
and/or shipping information. To help prevent delays, please
make sure we have an accurate email address to contact you,
should we have any questions.
Standard shipping and handling is available within the United
States only. Orders are processed Monday through Friday and
not on weekends or holidays; most in-stock items are shipped
within 72 hours. ALL ITEMS ARE SUBJECT TO AVAILABILITY.
S & H charges:
Free Shipping applies to orders over $30 in value. Large freight
items and exchanges are excluded. Free shipping will be stated
at checkout.
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5. What is your tax policy?
We do not collect sales tax on any orders, except for those
originating in California.
Applicable sales taxes will be calculated during checkout.
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6. How can I return or exchange merchandise?
You may return undamaged merchandise within 30 days for an even
exchange or charge credit.
Special orders are not returnable. Special orders include: custom
orders, large items shipped by a freight carrier, drop ship
items and imported items.
Contact us to set up a return or exchange.
Shipping charges are non-refundable and all returned items must
have pre-paid shipping; COD packages will be not be accepted.
Returns and exchanges will be processed upon receipt. Please
allow up to 30 days for Charge Credits to appear on your billing
statement.
We’re sorry, but all sale items are FINAL; no returns
or exchanges.
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7. How can I check the status of an order?
Track your order by visiting our order
status page. You will need to enter the username and password
you selected during checkout. If you cannot remember this information,
click
here to retrieve it.
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8. When will my credit card be charged?
Since we don't think you should pay for your order until it
is actually on its way, we will not bill you until your products,
including backordered items, are actually shipped.
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9. How can I stay informed of new
products and promotions?
To be added to our email mailing list for updates and promotions,
go to the Contact Us page by clicking
here. We value your privacy and will never share your e-mail
address with any third party.
TOP OF PAGE
10. How can I contact you?
Our contact information is available on the Contact Us page.
Click here.
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11. What are my payment options?
We accept Visa, MasterCard, Discover and American Express for
on-line purchases.
We employ SSL (Secure Socket Layer) technology to encrypt on-line
orders (read FAQ #2 Is ordering on-line secure?)
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